Full Service

We can provide you with a fully IATA compliant travel kennel which is the right size for your pet.  We usually deliver this well in advance of the flight date so that your pet can get used to it before their travel. Of course, if you have a well-travelled pet, who already has its own travel crate, you can use it, but it must comply with current IATA Live Animal Regulations (designed for the safety and comfort of your pet), and meet any airline specific requirements. The regulations change from time to time so it is possible that a travel crate used some years ago to bring your pet to the UK may not meet the current rules.  If you have an existing travel crate, we will always try to use it, if we can.

We can arrange collection of your pet at your home and delivery to the airline's check-in point for pets.  This is usually in the cargo area of the airport and some distance from the passenger terminals.  You can, of course, bring your pet to the airport and we, or our appointed partner agent, will meet you there.

We supervise the check-in, including the travel crate inspection by the airline and the documentation check; we answer any airline queries which may arise and make sure that your pet is settled quietly to wait for his or her boarding – pets usually board last and are unloaded first.

Where needed, we apply for the import permit from the destination country's government agency on your behalf; we apply for an Export Health Certificate from the UK DEFRA/APHA on your behalf; we liaise with your vet to ensure that all tests and treatments needed are given at the right times and in the correct order; we book quarantine space, if needed. We prepare a detailed timetable of who needs to do what, and by when, for the period leading up to the flight date.

Our fees for the full service depends on the country to which your pet is travelling and will be shown on our estimate.

If you will not be collecting your pet from the quarantine station or the airport yourself, we can arrange collection and onward transportation to their home.

Travel Crates:

Your pet will need a rigid air-travel crate which is compliant with the latest IATA Live Animal Regulations and individual airline requirements.  Don't worry, we can supply one but if you have a well-travelled pet, and already have a compliant travel crate you can, of course, use it.  Click here to go to our page which outlines current travel crate requirements and options.

Pets by Plane Tip:  Your pet will need some time to get used to their new travel crate and we recommend that you should take delivery of their new 'home' at least a month before their travel date.  We will supply you with some suggestions for the best way to get your pet acclimated to their new travel crate.

We pride ourselves on delivering a comprehensive and caring service. To receive an estimate, simply complete this form and one of our friendly team will contact you.

Alternatively, contact us if you have any specific questions.